Enrique Baena · Professional portfolioPharmaceutical sales · Clinical operations

Complex work.
Clear outcomes.

U.S. Army veteran and bilingual healthcare professional connecting clinical credibility with commercial execution across field sales, clinical operations, and healthcare technology.

Professional headshot of Enrique Baena
Enrique BaenaHomestead · Florida
01 / CurrentInizio Engage
02 / Clinical foundationArmy medicine → radiology
03 / LanguagesEnglish + Spanish

Clinical credibility, disciplined execution, and a commercial mindset.

My experience spans pharmaceutical field sales, primary-care operations, interventional radiology, clinical systems support, and documentation compliance.

The through-line is the ability to translate clinical and technical information into clear, compliant action for providers, patients, and teams.

Working profile

Current focus
Pharmaceutical field sales & HCP engagement
Clinical foundation
Army medicine & interventional radiology
Operating strength
Compliance, documentation & workflow improvement
Languages
Fluent English & Spanish

Chronological · evidence-led

From military medicine to healthcare field engagement.

2026 — Present

Inizio Engage

Miami / South Florida

Pharmaceutical Field Representative

Turn clinical context into compliant field engagement. Manage field activity for the Paxlovid and Nurtec contract, using approved product education, active listening, patient-access resources, and market data to support HCP conversations.

Current toolkit
  • HCP engagement
  • Salesforce
  • Tableau
  • Territory planning
Aug — Dec 2022

Verizon Wireless

Remote

Tier 1 Technical Support Representative

Make technical problems understandable. Resolved high-volume device, service, and account issues through standardized workflows while documenting clear case notes for efficient follow-up and escalation.

Capabilities applied
  • Technical support
  • CRM documentation
  • Issue triage
  • Customer communication
Nov 2020 — Oct 2021

Independent

Homestead, Florida

Information Systems Technician

Keep small-business systems dependable. Diagnosed hardware and software issues, implemented security and data-protection updates, and documented maintenance plans for recurring clients.

Capabilities applied
  • Troubleshooting
  • Data protection
  • Maintenance planning
  • Client support
Sep 2019 — Oct 2020

iRISE Spine & Joint

Miami, Florida

Interventional Radiologic Technologist

Standardize clinical technology across sites. Led rollout of imaging software and hardware across five sites, trained clinical teams, and supported HIPAA-compliant PACS, charting, and telemedicine workflows.

Clinical systems
  • Interventional imaging
  • PACS
  • HIPAA
  • Staff training
Aug 2010 — Feb 2017

United States Army

Germany + U.S. assignments

68W Health Care Specialist → Health Care Sergeant

Lead healthcare operations under mission pressure. Advanced from health care specialist to supervisor, coordinating primary-care operations, medical-readiness documentation, staff development, and deployment screening for a large beneficiary population.

Leadership foundation
  • Clinical operations
  • Medical readiness
  • Team leadership
  • Process improvement

Capabilities grounded in the work.

A connected practice spanning compliant commercial engagement, clinical delivery, health technology, and team leadership.

01

Field engagement

  • HCP engagementBuild trust through probing, listening, and relevant follow-up.
  • Territory planningPrioritize accounts and daily activity with market data.
  • Product educationCommunicate approved information with fair balance.
02

Clinical operations

  • Primary careCoordinate workflows across high-volume care settings.
  • Medical imagingSupport fluoroscopy, radiology, and PACS workflows.
  • Patient accessConnect clinical needs with practical resources.
03

Systems & analytics

  • CRM & reportingSalesforce, Tableau, SMART, and targeting tools.
  • Clinical systemsEHR, AHLTA, CHCS, and PACS environments.
  • DocumentationCreate accurate records that support continuity.
04

Leadership & compliance

  • Staff developmentTrain teams on clinical and technical workflows.
  • ComplianceHIPAA, approved messaging, and information safeguards.
  • Bilingual communicationFluent professional communication in English and Spanish.

Service translated into civilian-ready leadership.

The recognition below is limited to awards and training that directly reinforce leadership, healthcare operations, and disciplined execution.

Army Commendation Medal

Meritorious service and sustained healthcare leadership.

Army Achievement Medal

Recognized performance across multiple assignments.

Army Good Conduct Medal

Sustained honorable and disciplined service.

Results that stand up to scrutiny.

01

Result

4,000+

beneficiaries supported

Primary-care operations at scale

Coordinated clinic workflows and mentored incoming Soldiers and NCOs at USAHC-Kaiserslautern.

02

Result

2,000+

service members readiness-supported

Readiness support across 30+ operations

Coached NCOs on deployment-screening procedures, contributing to combat readiness for more than 2,000 service members.

03

Result

76→85%

MRC 1 readiness

Processes that improved readiness

Standardized physical-exam and documentation procedures as Medical Readiness NCOIC.

04

Result

5 sites

imaging rollout

Clinical technology standardized

Led deployment of new imaging software and hardware and trained clinical teams at iRISE Spine & Joint.

A working principle

“Translate clinical and technical complexity into clear, compliant action.”

The standard I bring to every provider conversation, workflow, and team.

Let’s explore the fit.

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